Legal
Returns, withdrawal and guarantees
Last updated: 30 September 2026
Changed your mind, or doesn't fit? You have 14 days. Something wrong with your print? We make it again. Here is exactly how both work.
The short version
- Tell us within 14 days of receiving your order that you want to return it. No reason needed.
- Send it back within 14 days after that. Return shipping is on you.
- You get back what you paid, including the original shipping, within 14 days of telling us.
- Misprint or fault? Photo to us, and we reprint it or refund it, all shipping on us.
Right of withdrawal
This applies to every customer, wherever you live. For consumers in the EU and the EEA it is a legal right; for everyone else we give it voluntarily on the same terms.
Withdrawal period
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If you ordered several pieces that arrive separately, the period runs from the day you receive the last one.
How to withdraw
To exercise the right of withdrawal, you must inform us (DynamicDigital sp. z o.o., Aleje Jerozolimskie 181B, 02-222 Warszawa, Poland, hello@discipline.fashion, +48 509 937 137) of your decision to withdraw by an unequivocal statement, for example an email. Any of these works:
We will confirm receipt of your withdrawal by email without delay. To meet the deadline, it is enough to send your message before the 14 days are over.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (other than the extra costs if you chose a type of delivery other than the least expensive standard delivery we offer), without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw. We will carry out the reimbursement using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is the earliest.
If you return only part of an order, we refund the pieces you return; the flat shipping fee is refunded when the whole order comes back.
Sending it back
You shall send back the goods to DynamicDigital sp. z o.o. (Discipline. returns), Aleje Jerozolimskie 181B, 02-222 Warszawa, Poland without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal to us. The deadline is met if you send back the goods before the 14 days have expired.
You will have to bear the direct cost of returning the goods. As a guide, a tracked parcel from within the EU costs about €8–15. Please use a tracked service and keep the receipt: until the parcel reaches us, it travels at your risk.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning. In practice: try it on as you would in a shop, but don't wear it out, wash it, or remove the label. If a returned piece has lost value because of that, we may deduct the loss in value from your refund, and we will explain why.
Returns from outside the EU
Mark the parcel as "returned goods" so it isn't taxed again on the way back. Import duties or taxes you paid to your customs authority or carrier when the parcel arrived were not charged by us, so we can't refund them; you may be able to reclaim them from your customs authority or the carrier.
If something is wrong
Our print promise
If your print is off (smudged, crooked beyond normal tolerance, peeling, the wrong sentence), or we sent the wrong colour or size, email us a photo and your order number. We will make it again and send it free of charge, or refund you in full if you prefer. We may ask you to send the faulty piece back, at our cost, with a prepaid label. We ask for the photo within 14 days of delivery so we can catch production problems quickly, but a late message doesn't cost you your legal guarantee below.
Legal guarantee of conformity
Consumers in the EU have a 2-year legal guarantee from delivery against any lack of conformity (a defect, or the piece not being as described). You are entitled to have the piece brought into conformity (for us, a replacement) free of charge and within a reasonable time; if that is impossible, disproportionate, or not done properly, you are entitled to a price reduction or to end the contract and get a refund. Defects that appear within 2 years of delivery are presumed to have existed at delivery unless we prove otherwise. We respond to every complaint within 14 days; if we don't, your complaint is treated as accepted.
Consumers in the US and elsewhere have the rights their own law gives them (for example implied warranties in the US). Our print promise comes on top and doesn't limit them.
What isn't a defect
- Small variations in shade, print size or position (a few millimetres), which are normal for pieces made one at a time.
- The garment-dyed Vintage Tee varying slightly in tone from one piece to another: that's the dye process.
- Normal wear and tear, or damage from washing hotter than the care label says, tumble drying, or ironing on the print.
Exchanges
Because each piece is made to order, we don't swap sizes directly. Return the piece under the right of withdrawal and place a new order for the size you want. If we made a mistake with the size, the print promise applies and the new one is on us.
hello@discipline.fashion. We answer within two working days.